On September 12th Cardiff Third Sector Council, Cardiff Council and Cardiff and Vale UHB held the Cardiff Third Sector Symposium at Butetown Community Centre. Exploring sustainability, resilience and co-production, the fully booked event was a huge success with over 40 different organisations in attendance drawn from across the full spectrum of Cardiff’s third sector.

The event saw the launch of a £55,000 Cardiff Transition Fund, a new funding stream for organisations looking to improve their sustainability by remodelling service delivery. Applications are welcome from third sector agencies that have seen their grant reduced by Cardiff Council and are seeking to remodel their delivery to sustain services in the face of funding reductions. You can find out more about the Cardiff Transition Fund here.

After the launch, C3SC members had an opportunity to discuss the fund with members of the Partnership Planning Group and Cardiff Council.


Key actions from the event

  • The Cardiff Third Sector Partnership Planning Group will work with Cardiff Council to ensure that there is consistency in the language used in relation to the Cardiff Transition Fund, notably the definition of services and non-services referred to in the Fund literature.
  • C3SC will continue to represent the third sector during discussions with Cardiff Council to support the development of sustainable funding agreements.
  • C3SC co-hosted a briefing session about the Transition Fund on 20 September 2013.
  • The Cardiff Third Sector Partnership Planning Group and Cardiff Partnership Board will explore trying to bring UHB and Cardiff Council funding cycles into alignment, recognising the value of having concurrent funding timescales.



C3SC was delighted to host presentations and Workshops from leading Co-production experts Governance International, conflict resolution experts FreshTies, and Cardiff Council’s Partnership Development Manager. Copies of the presentations can be found here. 

Workshop 1: “Developing Partnerships, Overcoming Conflict”: Ash Poddar, CEO, FreshTies

Workshop 2: “Co-production: the ‘How to’ Guide”:

Elke Loeffler, CEO, Governance International,

Brendan McCarron, Associate, Governance International

Workshop 3: “Making it Local – Linking your Work to NMTs”:

Nicki Evans, Partnership Development Manager, Policy, Partnership and Citizen Focus, Cardiff Council

Katie Mallam, Third Sector Officer, Cardiff Third Sector Council


Evaluation of the Event

Evaluation of the event confirmed the many positive comments received on the day by attendees, with over 93% of participants recording the day as good or excellent. A further 93% of participants said the event was both useful to them, and related to their work. Standout comments included the ability to learn about Co-production, learning how to best take forward consortiums, and how best to work with the local Neighbourhood Management Teams.


The Next Event

C3SC always seeks the views of its members for future themes for events, and this time members articulated a real desire for more information on commissioning and service production. C3SC will shortly be announcing an event to deliver against these needs. In the meantime, you can find out more about commissioning here.

Many people in the areas of East Cardiff, Llanedeyrn and Pentwyn have said they would like easier access to health services like surgeries and dentists. The Community Advocates Scheme is for people who want to make this happen!

Community Health Advocates will gain lots of new skills, from teamwork and improved confidence to public speaking, and you’ll have some great free training to put on your CV.

After an initial few training sessions, it will be a commitment of just a few hours per month unless you want to do more.

For more information, call Helen Green on 07969 185037 or email This email address is being protected from spambots. You need JavaScript enabled to view it.




Stop Smoking WalesStop Smoking Wales logo


What does the service provide?

  • Seven weekly sessions
  • Appointments available during the day and early evening
  • Sessions are held by a trained advisor
  • Information on nicotine replacement therapies and other treatment aids
  • Intensive behavioural support and encouragement


You are four times more likely to quit with help from Stop Smoking Wales.


Sessions are held in:





St Mellons





Older people in Wales will now have access to vital support over the phone in Welsh, English and other languages thanks to a new befriending and advice helpline which has been funded by the Big Lottery Fund today.

Following a successful pilot in parts of England, the Isle of Man and Jersey, the new Silver Line service has been awarded £5million from the Big Lottery Fund to enable it to develop the much needed advice helpline for older people in Wales and the rest of the UK.

The Silver Line was set up in May 2012 by Esther Rantzen to provide the first and only freephone helpline for older people to operate UK-wide 24 hours a day, seven days a week. The service will launch nationally before Christmas this year when older people are at their most vulnerable from loneliness and isolation.

The Silver Line will support older people who are often reluctant to ask for help, are frightened and confused, or simply want to talk to another human being having spent the day entirely on their own. The new service will also provide access to information and a befriending service to break through the stigma of admitting to loneliness.

A phone call can be transformative and lift someone’s mood and self-esteem; one caller said: “When I get off the phone I feel like I belong to the human race.”

Today’s Lottery funding has been made available through The Fund’s £20 million Dignity programme for older people which focuses on providing services to older people who are isolated and lonely across the UK.

Until now there has not been a UK-wide, 24 hour umbrella organisation which links older people to support services in their local communities. The Silver Line will connect individuals to local services and activities, and in the same way that ChildLine, founded by Esther in 1986, helped abused children, The Silver Line will support older people who are experiencing abuse or neglect, and make sure they are protected.

The Silver Line anticipates that it will receive one million calls to its helpline in the first year of operation.  In the pilot, around 95% of older people use landlines to reach the helpline on a simple 0800 number which is free to callers.

3,000 volunteers, known as Silver Line Friends will be recruited in the first year. They will be vetted and trained to make weekly befriending calls to those who request them. Working in pairs, the volunteers will support 12,000 individuals in the first year.

In addition to one-to-one calls, volunteers will also facilitate conference calls known as Silver Circles on specific subjects such as football, wartime memories, cooking, gardening or politics.

The Silver Line will have one main call centre with 13 Silver Line managers based around the UK who will train around 300 volunteers each for the Silver Line Friends programme. The project has considered cultural and language barriers for both beneficiaries and volunteers and has established contacts with faith groups and other cultural representative organisations to recruit more volunteers. They are working closely with Age Cymru in Wales to ensure the project caters for Welsh language speakers.     

Research conducted by The Silver Line during its pilot found:

  • Calls during the night are much more likely to be from people requiring emotional support
  • Already over one third of calls (34%) are from men, many of whom find it harder to express their feelings of loneliness
  • The majority of callers are between 60 to 80 years old
  • Of the 3500 calls received, some 400 older people requested Silver Line Friends 

Esther Rantzen CBE, Chair and Founder, The Silver Line said: “I know from experience how difficult it is for a brand new charity to obtain the funding it needs. Few funders are prepared to back a new, untried idea. The Silver Line is hugely grateful to Big Lottery Fund for enabling us to launch in time for Christmas, for many older people the loneliest time of the year. The Fund has recognised that millions of older people are lonely some or all of the time, but the loneliness carries a stigma which makes it impossible for them to ask for help. They have too much pride, and they do not want to be become a burden.”

“At The Silver Line we believe older people have a great deal to offer, and deserve respect, and we have proved during our pilots that by offering information and friendship, we can support older people, and lift their confidence and self-esteem. Before we opened, I received a letter from an elderly lady who said, ‘I feel my life is pointless and I am a waste of space.’ Thanks to the grant from Big Lottery Fund, that lady will be able to ring The Silver Line and she will know that we all care about her, we value her, and she is not alone.”

Peter Ainsworth, Chair, Big Lottery Fund: “The loneliness and isolation of older people is one of the last big taboos – from individuals talking about how it affects them to society in general admitting that it is very common.  ChildLine continues to transform the lives of so many children and has done so for the past 27 years. I believe that The Silver Line will make the same significant difference for today’s older people and future generations by promoting dignity and helping to prevent the neglect of vulnerable older people.”

“Today’s funding for The Silver Line is the first investment of around £20 million in the UK through to 2015 through the Big Lottery Fund’s Dignity programme for older people.”

The Silver Line is working with key older people’s charities, companies and organisations including Age UK, Contact the Elderly, Community Service Volunteering, Samaritans, The Campaign to End Loneliness, Comic Relief, BT, and Swiss Re.

Full details of the Big Lottery Fund programmes and grant awards are available on the website: www.biglotteryfund.org.uk


Cardiff Council has relaunched a website for students – www.cardiffdigs.co.uk – to continue to provide information on a range of services and advice to benefit students moving from halls of residence to properties in the local community.


Students play a vital role in Cardiff’s economy with 36 000 students living in Cardiff, making up 10.4 % of the population. Many live in private rented accommodation for short periods of time, moving regularly between wards in the city and aren’t aware of council services available.


The website provides information on a range of services from advice on accommodation, relating to bonds, contracts, tenants rights and responsibilities to waste and recycling information on when to put out your rubbish, to being a good neighbour, how you register with a doctor, information on physical/mental and sexual health, drinking advice, safety in the home as well as sustainability issues such as encouraging students not to bring their car to university, encouraging cycling and much more.


Ashley Govier, Cabinet Member for Environment at Cardiff Council, said: “I would like to welcome all students who have come to Cardiff and wish you well in your studies and hope you enjoy your time in Cardiff. Students contribute significantly to the local economy and as they move around the city regularly, the re-launch of the website intends to be the first point of call for information on Council services. It is important that students know when their bin day is, understand that their actions do affect their neighbours and the website provides the information that they need to integrate into the local community.”


Emma Robson, Student Liaison Officer for Cardiff Council said: “The Council is committed to continuing to work with students to benefit the local community and my role is to liaise with the three universities and other external organisations to ensure that students are aware of their responsibilities and the council services available.


“Different campaigns involve working with other organisations and a key partnership is with the South Wales Police to ensure students stay in Cardiff is safe and enjoyable.


“Often when moving from halls of residence to private rented accommodation, this is the first time students live away from home in the local community and the website intends to provide the information so there is a smooth transition benefiting themselves and their neighbours.”