Update on Community Hubs
- Tuesday, 22 May 2012
By 2015 Cardiff’s citizens will be able to access the services they need in the way they want to, through joined up services and closer working between Cardiff Council and its partners.
The future aim is to provide services through a series of hubs in the neighbourhood areas plus one hub in the City Centre.
A core of generic council services will be available at each hub with options for the delivery of specialist council and partner services as required by the neighbourhood.
Speakeasy Advice will offer a service from Llanrumney Hub. However, Age Concern services will no longer be offered at the Hubs. Bus pass applications are now accepted at Llanrumney Hub. Schools Admissions Online will be offered from September 2012.
The Butetown Hub is the third pilot in the Community Hub project and is held in the new development in Loudoun Square, Butetown.
The focus will be mainly on the Housing and Benefit service but advice about a wide range of council services, including waste management and street lighting, will also be provided. There will also be a small children’s 'book corner'. The aim is to encourage reading in young children from families who would not normally use a library. The service will be provided in English, Somali and Arabic.
Services offered at St Mellons and Llanrumney Hubs:
- A full library service – a refurbished library offering a full range of services
- General advice about council services, including household waste and recycling information, arranging bulky waste collections, reporting street lighting problems, and reporting anti-social behaviour
- Specialist advice including housing, council tax and benefits
- Surgeries from partner organisations, including Citizens' Advice Bureau and Speakeasy
- Online and telephone services through a self-service area, with assistance on hand to help customers to use the facilities
- Community room available for use by council or other organisations to provide services
- Open 6 days a week ( see opening hours below)
St Mellons: Trowbridge / St Mellons Library, 30 Crickhowell Road, St Mellons, Cardiff CF3 0EF
Telephone: 029 2078 0992. Opening hours: Monday to Wednesday from 9am until 6pm, Thursday from 10am until 7pm, Friday from 9am until 6pm, Saturday 9am until 5.30pm
Llanrumney: Llanrumney Library, Countisbury Avenue, Llanrumney, Cardiff CF23 5NQ
Telephone: 029 2078 0994. Opening hours: Monday to Thursday from 9am until 6pm, Friday from 10am until 7pm, Saturday from 9am until 5.30pm
Future Hub Development
Work is underway to collect data to inform future Hub development. This includes:
- Mapping of existing buildings
- Deprivation and demographic information
- Current service provision and analysis of any gaps
The Friary is being considered as a potential City Centre Hub to operate alongside services already provided from the building.
The Council has made available £3 million in capital funding for the development of hubs.
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